Update

Beginning the Appointment

• Upon my arrival I’ll give you a call to let you know I am here.
• You are welcome to come outside to chat about your overall project, aesthetic look and ask any questions you may have – while doing so we will maintain a distance of 2 meters apart.

Measuring Your Windows and/or Doors

• Next, I will either remain on the exterior of your home while you follow along window by window with me either from the outside or the inside.
• If measuring if the exterior is not possible, I will measure from the interior with gloves and mask, while adhering to 6′ of social distancing.

Following Along

• As we move throughout the home, it is important that we identify each room so that we can easily reference different windows throughout the project. Ex: Laundry Room, Daughter’s Bedroom, etc.  This will help us provide the best option for each room. We will need to make sure that we have the proper egress for bedroom windows, and added tempered safety glass for windows that are in stairways, bathtubs, and are very low to the floor. This is to ensure that we abide by the building code, along with keeping your family safe.

Individual Window Details

• Prior to my visit or during, please look at each window for any water damage on the sills or drywall, window trims that you would like changed and communicate these details as we move around the house during the appointment and I will make a note on your estimate. (I will identify these recommendations as well, but can be helpful if we are doing an exterior measure)
• Next, take a look at how each window currently opens. As we go from window to window during measuring we will decide if you would like to keep the windows operating the same or make a change. Ex: You may currently have a window that does not open that you would like replaced with a sliding window; or a window that opens horizontally, that you might want to change to a vertical sliding window or casement crank-out.

Next Steps: Estimate and Product Overview 

• Thank you for working with us throughout this unique time, we appreciate your flexibility to provide an estimate. So much of what makes Long Life Windows & Doors the leader in the market is our installation, and by walking through room by room from the exterior we will be able to provide an accurate proposal for your replacement project. 
• Within the next few days you will receive the estimate from your sales person, please take a look through and let them know if you have any questions, we would be happy to set up a FaceTime or Zoom meeting to walk through the quote and answer any questions. 
• You are welcome to set a time to come by our showroom to see and feel the product. We fully sanitize after each visit and only allow one appointment at a time where we practice social distancing. A virtual option is also available where I can walk you through the entire process by video call.

Installation Update

As the government has introduced Phase 2 of the Restart BC Plan, we continue to follow guidelines and have begun to schedule installations. Our team has stringent protocols in place to ensure safety and cleanliness. Our crews will be wearing masks when inside the home, sanitize surface areas and maintain 6′ social distance.

Throughout Covid-19 our team is very proud that thanks to your support we were able to keep our installers and office staff on payroll, which allows us to say with confidence that our same skilled, in house crews will be completing your project! 

Please bear with us, as we catch up on the 8 weeks our team was off the tools. We thank you for continuing to support our local economy.